TERMS & CONDITIONS
Last Updated: August 8, 2026
Welcome to Meraki Skin Clinic.
These Terms & Conditions govern your use of our website, online booking services, consultations, treatments, products, packages, promotions, and other services offered by Meraki Skin Clinic.
By accessing our website, booking an appointment, purchasing a treatment or product, completing a consultation, or receiving services from Meraki Skin Clinic, you agree to these Terms & Conditions.
Please read them carefully before booking or receiving treatment.
Nothing in these Terms & Conditions is intended to limit any rights that cannot legally be limited under applicable Canadian or Ontario law.
1. ABOUT MERAKI SKIN CLINIC
Meraki Skin Clinic provides medical aesthetic, cosmetic, skincare, and related services.
Treatments offered may change from time to time based on provider availability, technology, products, equipment, professional scope of practice, safety considerations, and clinic operations.
Certain services may be provided by or under the direction of appropriately qualified healthcare professionals where required.
The availability of a treatment on our website or booking system does not mean that the treatment is appropriate for every individual.
2. WEBSITE INFORMATION
Information provided on the Meraki Skin Clinic website, social media pages, emails, advertisements, educational materials, and other communications is provided for general informational and educational purposes.
It is not intended to replace an individualized consultation, medical assessment, diagnosis, or treatment recommendation from an appropriately qualified healthcare professional.
Information about treatments, expected results, recovery periods, discomfort, side effects, and treatment timelines represents general information only.
Every individual responds differently to treatment.
3. CONSULTATIONS
Consultations at Meraki Skin Clinic are complimentary unless otherwise stated.
A consultation allows our provider to:
Discuss your concerns and treatment goals
Review relevant medical or treatment history
Assess the treatment area
Determine whether a treatment may be appropriate
Discuss possible treatment options
Explain anticipated benefits, risks, side effects, and downtime
Develop an individualized treatment plan where appropriate
A consultation does not guarantee that treatment will be performed.
Our providers reserve the right to decline, postpone, modify, or discontinue a treatment when they believe it may not be appropriate, safe, medically advisable, or within the provider's scope of practice.
Where appropriate, you may be advised to consult another healthcare professional before proceeding.
4. SAME-DAY TREATMENT
Where appropriate, certain consultations and treatments may be completed during the same appointment.
Same-day treatment is subject to:
Provider assessment
Treatment suitability
Medical history
Contraindications
Informed consent
Appointment availability
Treatment complexity
Required preparation
Provider discretion
Booking a consultation does not guarantee that treatment can or will be performed on the same day.
5. BOOKING DEPOSIT
A $50 + HST booking deposit is required to secure an appointment unless otherwise stated.
The deposit is not an additional treatment fee. If you proceed with treatment, the deposit will be applied toward the cost of your treatment.
If you attend your consultation and decide not to proceed with treatment, your deposit may be:
Refunded upon request, or
Applied as a credit toward a future appointment
Deposits are subject to the cancellation and no-show provisions outlined below.
6. CANCELLATIONS AND RESCHEDULING
We understand that schedules can change.
If you need to cancel or reschedule your appointment, please contact Meraki Skin Clinic as far in advance as reasonably possible.
When appropriate notice is provided, your booking deposit may be transferred to your rescheduled appointment.
Repeated last-minute cancellations or rescheduling may result in additional booking requirements or restrictions on future appointments.
Meraki Skin Clinic reserves the right to modify its cancellation policy for certain appointments, treatments, events, promotions, or providers. Any different cancellation conditions will be communicated before booking where applicable.
7. NO-SHOW POLICY
Failure to attend a scheduled appointment without notifying the clinic will be considered a no-show.
No-shows will result in the loss of the booking deposit.
A new deposit may be required before another appointment can be scheduled.
Repeated no-shows may result in Meraki Skin Clinic declining future bookings.
8. LATE ARRIVALS
Please arrive on time for your appointment.
If you arrive late, we will make reasonable efforts to accommodate you. However, depending on the treatment and the provider's schedule, we may need to:
Shorten the appointment where clinically appropriate
Modify the scheduled service
Reschedule the appointment
We will not compromise treatment safety or quality in order to accommodate a late arrival.
Significantly late arrivals may be treated as a late cancellation if there is insufficient time to safely perform the scheduled treatment.
9. APPOINTMENT CONFIRMATIONS AND REMINDERS
Appointment confirmations and reminders may be sent by email, telephone, text message, or through our booking platform.
These reminders are provided as a courtesy.
You remain responsible for remembering your scheduled appointment even if you do not receive an automated reminder.
Please ensure that the contact information provided to Meraki Skin Clinic is accurate and current.
10. CLIENT RESPONSIBILITIES
For your safety, you are responsible for providing complete and accurate information during your consultation and before treatment.
This may include information regarding:
Medical conditions
Allergies and sensitivities
Medications
Supplements
Pregnancy or breastfeeding
Previous aesthetic treatments
Previous surgeries or medical procedures
History of cold sores
Skin conditions
Active infections
Recent illnesses
Previous treatment reactions
Relevant lifestyle factors
Changes to your health since your previous appointment
You must notify your provider if any relevant health information changes before receiving treatment.
Failure to disclose relevant information may affect your treatment results or increase the risk of complications.
11. INFORMED CONSENT
Certain procedures require you to review and sign a treatment-specific consent form before receiving treatment.
The consent process may include information regarding:
Treatment purpose
Expected benefits
Common side effects
Potential risks and complications
Alternatives
Recovery and downtime
Pre-treatment instructions
Aftercare requirements
You are encouraged to ask questions before providing consent.
Signing a consent form does not guarantee a particular result.
You may withdraw consent before a treatment begins. Once a procedure has started, stopping treatment may not always be medically or practically appropriate depending on the procedure and circumstances.
12. TREATMENT ELIGIBILITY
Not every treatment is appropriate for every person.
Treatment eligibility may depend on factors including:
Medical history
Current health
Medications
Allergies
Pregnancy or breastfeeding
Skin condition
Treatment area
Previous procedures
Recent sun exposure
Active infection or inflammation
Treatment expectations
Other clinical considerations
Meraki Skin Clinic and its providers reserve the right to decline or postpone treatment when doing so is considered appropriate for client safety or treatment quality.
13. TREATMENT RESULTS
Aesthetic medicine and skincare treatments cannot guarantee a specific result.
Results vary from person to person and may depend on factors including:
Individual anatomy
Age
Skin type
Skin condition
Lifestyle
Metabolism
Genetics
Treatment history
Medical conditions
Medications
Healing response
Sun exposure
Adherence to pre-care and aftercare instructions
Number and frequency of treatments
Examples of treatment outcomes displayed on our website, social media, advertisements, or educational materials are illustrative only.
Before-and-after images represent individual outcomes and should not be interpreted as a guarantee that you will experience the same or similar result.
Some treatments require multiple sessions or ongoing maintenance to achieve or maintain the desired outcome.
14. RISKS, SIDE EFFECTS, AND COMPLICATIONS
All aesthetic and medical aesthetic procedures involve some degree of risk.
Depending on the treatment, temporary effects may include:
Redness
Swelling
Tenderness
Bruising
Dryness
Flaking
Sensitivity
Mild discomfort
Changes in skin texture
Temporary changes in pigmentation
Less common or more serious complications may also occur depending on the treatment.
Treatment-specific risks will be discussed as appropriate during the consultation and consent process.
Receiving an aesthetic treatment means accepting that complications can occur even when treatment is performed appropriately.
15. PRE-TREATMENT AND AFTERCARE INSTRUCTIONS
Clients are responsible for reviewing and following all pre-treatment and aftercare instructions provided by Meraki Skin Clinic.
Following these instructions may be important for treatment safety, healing, and results.
If you are unsure about any instructions, contact the clinic for clarification.
Failure to follow recommended pre-care or aftercare may:
Affect treatment results
Increase downtime
Increase the likelihood of irritation or complications
Affect whether additional corrective treatment is appropriate
16. TREATMENT CONCERNS AND FOLLOW-UP
If you experience an unexpected reaction or have concerns following treatment, contact Meraki Skin Clinic as soon as possible.
We may request photographs, additional information, or an in-person follow-up appointment so the treatment area can be appropriately assessed.
Please do not attempt to diagnose or manage a potentially serious treatment complication solely through social media, online comments, or general website information.
Meraki Skin Clinic is not an emergency medical facility.
If you believe you are experiencing a medical emergency, seek immediate medical attention.
17. PRICING
Treatment prices displayed online represent current or starting prices unless otherwise stated.
Final treatment pricing may depend on factors including:
Treatment type
Treatment area
Amount of product required
Number of lesions
Size of the treatment area
Complexity of treatment
Number of sessions
Individual treatment plan
Provider assessment
Where a treatment is listed as "starting at" a particular price, the final price may be higher depending on the treatment required.
When an individualized assessment is necessary, final pricing will be discussed with you before treatment.
Prices are subject to change.
Applicable taxes will be added where required.
18. PAYMENT
Payment is due at the time services are provided unless another payment arrangement has been agreed to in advance.
Accepted payment methods may vary.
Clients are responsible for ensuring that their payment method is authorized and has sufficient funds available.
Meraki Skin Clinic may decline treatment when outstanding balances remain unpaid.
19. REFUNDS FOR COMPLETED TREATMENTS
Aesthetic treatments involve professional time, products, supplies, equipment, and services that cannot generally be returned once provided.
As a result, completed treatments are generally not refundable simply because a client:
Changes their mind
Does not achieve their preferred outcome
Experiences normal or disclosed temporary side effects
Requires additional sessions
Has individual variation in treatment response
This does not limit any rights or remedies available to you under applicable law.
If you have a concern regarding a treatment you received, please contact Meraki Skin Clinic so the concern can be reviewed appropriately.
20. PRODUCTS
Skincare products and other retail items may be subject to separate return or exchange conditions.
For health, safety, and hygiene reasons, opened or used products may not be eligible for return unless defective or otherwise required by law.
Product suitability varies by individual.
Clients are responsible for reviewing ingredient information and informing their provider of known allergies or sensitivities.
Discontinue use and contact an appropriate healthcare professional if you believe you are experiencing a significant adverse reaction.
21. TREATMENT PACKAGES
Meraki Skin Clinic may offer prepaid treatment packages from time to time.
Package pricing may be offered on the basis that multiple treatments are purchased together.
Unless otherwise stated at the time of purchase:
Packages are intended for the individual who purchased or received them
Packages cannot be combined with other discounts or promotions
Treatment eligibility must still be assessed before every session
Purchasing a package does not guarantee continued eligibility for treatment
Appointment availability is not guaranteed for a specific date or provider
If a treatment becomes medically inappropriate after a package has been purchased, contact Meraki Skin Clinic so the remaining balance can be reviewed.
Any package-specific terms provided at the time of purchase also apply.
22. PROMOTIONS AND DISCOUNTS
Promotions, special offers, discount codes, giveaways, and promotional pricing may be subject to additional conditions.
Unless otherwise stated:
Promotions cannot be combined
Promotions have no cash value
Promotions apply only during the advertised promotional period
Promotions may apply only to selected treatments or providers
Promotional pricing cannot be retroactively applied to previous purchases
Availability may be limited
Meraki Skin Clinic reserves the right to correct genuine errors in promotional materials, subject to applicable consumer protection laws.
23. GIFT CARDS AND CREDITS
Gift cards, clinic credits, promotional credits, and account balances may be subject to conditions communicated at the time they are issued.
Any expiration date or restriction will be applied only where permitted by applicable law.
Gift cards and credits cannot be redeemed for cash except where required by law.
Lost, transferred, stolen, or improperly used gift cards or credits may be subject to verification before replacement or redemption.
24. PHOTOGRAPHY AND CLINICAL DOCUMENTATION
Before-and-after photographs may be taken for clinical documentation, treatment planning, monitoring, or assessment where appropriate.
Clinical photographs are treated as part of your confidential treatment information when collected for those purposes.
Your identifiable photographs or videos will not be used for advertising, social media, website content, promotional materials, or other public-facing marketing purposes without appropriate consent.
Consent to marketing photography is separate from consent to receive treatment.
You may decline marketing photography without affecting your ability to receive treatment.
Additional information regarding the handling of personal information and photographs is available in our Privacy Policy.
25. SOCIAL MEDIA AND TESTIMONIALS
Meraki Skin Clinic may share educational content, testimonials, reviews, treatment information, and client results through social media or other marketing channels where appropriate.
Individual treatment outcomes vary.
Testimonials reflect the experience of the individual providing the testimonial and do not guarantee that another person will have the same experience or result.
We ask clients not to include confidential medical information in public social media comments or reviews.
Treatment-specific concerns should be communicated directly to the clinic so they can be assessed appropriately.
26. MARKETING COMMUNICATIONS
Where permitted and where appropriate consent has been obtained, Meraki Skin Clinic may send promotional communications regarding treatments, clinic news, promotions, events, or special offers.
You may unsubscribe from promotional electronic communications using the unsubscribe option provided or by contacting us.
Unsubscribing from promotional communications does not prevent Meraki Skin Clinic from contacting you regarding:
Existing appointments
Treatment follow-ups
Payment matters
Safety information
Requested information
Other necessary service-related communications
27. PRIVACY
Your use of our website and services is also governed by the Meraki Skin Clinic Privacy Policy.
Our Privacy Policy explains how we may collect, use, disclose, store, and protect personal information and personal health information.
By using our services, you acknowledge that certain information must be collected in order for us to safely and appropriately provide treatment.
28. THIRD-PARTY SERVICES
Meraki Skin Clinic may use third-party providers for services including:
Appointment scheduling
Online forms
Payment processing
Website hosting
Email communication
Text messaging
Electronic records
Analytics
Social media
Advertising
Other technology services
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
Meraki Skin Clinic is not responsible for third-party websites, applications, or platforms that we do not control.
29. WEBSITE LINKS
Our website may contain links to external websites or resources for convenience or educational purposes.
A link to another website does not necessarily mean that Meraki Skin Clinic endorses, controls, or accepts responsibility for that website or its content.
You access third-party websites at your own discretion.
30. WEBSITE AVAILABILITY
We make reasonable efforts to keep our website and online booking system available and accurate.
However, we do not guarantee uninterrupted or error-free access.
Website services may occasionally be interrupted due to:
Maintenance
Updates
Technical problems
Internet outages
Third-party service interruptions
Security concerns
Circumstances beyond our reasonable control
If you experience difficulty booking online, please contact the clinic directly.
31. INTELLECTUAL PROPERTY
Unless otherwise stated, content created by or for Meraki Skin Clinic is owned by Meraki Skin Clinic or used with permission.
This may include:
Website text
Branding
Logos
Graphics
Photographs
Videos
Educational materials
Treatment guides
Social media content
Page layouts
Original written content
You may view and use website content for personal, non-commercial purposes.
You may not reproduce, republish, sell, modify, distribute, or commercially exploit our original content without authorization.
32. ACCEPTABLE WEBSITE USE
You agree not to use our website or online systems in a manner that:
Violates applicable law
Attempts to gain unauthorized access to systems or information
Introduces viruses or malicious software
Interferes with website operation
Fraudulently impersonates another person
Submits false or misleading information
Attempts to misuse promotions, booking systems, or payment systems
Violates the privacy or intellectual property rights of another person
We reserve the right to restrict access to our website or online services where misuse is reasonably suspected.
33. CLIENT CONDUCT
Meraki Skin Clinic is committed to maintaining a respectful and safe environment for clients, providers, employees, and visitors.
Threatening, abusive, discriminatory, harassing, sexually inappropriate, aggressive, or otherwise unsafe behaviour will not be tolerated.
Meraki Skin Clinic reserves the right to:
End an appointment
Decline treatment
Ask an individual to leave the premises
Refuse future appointments
where reasonably necessary to protect clients, employees, providers, or clinic operations.
Treatment already performed remains payable.
34. RIGHT TO REFUSE SERVICE
Meraki Skin Clinic reserves the right to decline or discontinue non-emergency services where reasonably appropriate, including circumstances involving:
Medical or treatment contraindications
Unrealistic treatment expectations
Safety concerns
Inappropriate or abusive behaviour
Repeated no-shows
Failure to comply with clinic policies
Fraudulent activity
Unpaid balances
Provider-client relationship concerns
Circumstances where treatment would not be in the client's best interests
Where the decision relates to clinical care, applicable professional and legal obligations will continue to apply.
35. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Meraki Skin Clinic is not responsible for losses resulting from circumstances outside its reasonable control.
This may include interruptions or failures involving third-party websites, booking systems, payment processors, communication platforms, internet services, or other technology providers.
Nothing in these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded or limited.
Nothing in these Terms & Conditions eliminates your rights under applicable consumer protection, healthcare, privacy, or other laws.
36. INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses or damages resulting from your unlawful use of our website, fraudulent activity, intentional misuse of clinic systems, or violation of another person's legal rights.
This provision does not apply to losses caused by Meraki Skin Clinic where liability cannot legally be excluded.
37. NO GUARANTEE OF WEBSITE INFORMATION
We make reasonable efforts to ensure that information on our website is current and accurate.
However, treatment information, pricing, promotions, provider availability, operating hours, products, technology, and policies may change.
If there is a discrepancy between general website information and information provided to you during an individualized consultation, the information provided during your consultation or treatment planning process will generally be more relevant to your individual circumstances.
Material pricing or contractual errors will be handled in accordance with applicable law.
38. CHANGES TO SERVICES
Meraki Skin Clinic may add, modify, suspend, or discontinue treatments, products, technologies, providers, promotions, or other services.
If a change affects a service or prepaid treatment you have already purchased, we will review available options with you in accordance with the terms of your purchase and applicable law.
39. CHANGES TO THESE TERMS
Meraki Skin Clinic may update these Terms & Conditions periodically to reflect changes to:
Clinic policies
Services
Technology
Business practices
Legal requirements
Professional standards
The most current version will be posted on our website with the date of the latest update.
Changes will apply prospectively unless otherwise permitted or required by law.
Terms that formed part of an existing purchase or agreement will not be retroactively changed where doing so would violate applicable law.
40. SEVERABILITY
If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
41. NO WAIVER
If Meraki Skin Clinic does not immediately enforce a provision of these Terms & Conditions, this does not necessarily mean that we have permanently waived our right to enforce that provision in the future.
42. GOVERNING LAW
These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Any legal rights available to consumers under mandatory applicable law continue to apply.
43. QUESTIONS OR CONCERNS
If you have questions about these Terms & Conditions, a booking, payment, treatment, clinic policy, or other service, please contact:
Meraki Skin Clinic
Email: info@merakiskinclinic.ca
Phone: (905) 887-0566
Address: 20 Bur Oak Ave, Unit 7, Markham, ON, L6C 0A2
For privacy-related questions or requests, please refer to our Privacy Policy.
By booking an appointment, purchasing a service, or using the Meraki Skin Clinic website, you acknowledge that you have had the opportunity to review these Terms & Conditions and agree to the terms applicable to the services you choose to use.