POLICIES AND PROCEDURES

MISSED APPOINTMENTS AND CANCELLATIONS

We ask that you respect our time by showing up to your scheduled appointment. In order to cancel your appointment, you MUST call or email a minimum of 24 hours in advance.

Any missed, late cancelled, or changed appointment without 24 hours notice will result in the loss of your deposit and an additional deposit will be required for your next treatment. Any late arrivals will shorten your appointment time and will not be made up by running into the next client's scheduled appointment. We understand that cancellations may arise and in the case of circumstances that are beyond our control, we will reschedule your existing appointment and no charges will apply. 

REFUNDS

We do not accept returns or refunds on purchased products, services or packages, used or unused. All products and services purchased online/in-store are FINAL SALE. If the product you purchased is damaged, it may be exchanged within 14 days of purchase. You may also exchange products within 14 days of purchase if unused and unopened in the original packaging.

Please contact us if you have any further questions or concerns.

GIFT CARDS, PROMOTIONS AND SPECIALS

There is no expiry date on gift cards or store credits. Promotions/specials do have an expiry date—please review the promotion/special details for more information.

MEDICAL DISCLAIMER

The content provided on this website is for informational and educational purposes only. It should not be interpreted as medical advice or a substitute for consultation with a qualified healthcare provider. All treatments and procedures offered at Meraki Skin Clinic require an in-person consultation with a licensed provider to determine individual suitability.

RESULTS DISCLAIMER

Individual results vary. Outcomes of treatments such as Botox, dermal filler, microneedling, PRP, and Hydrafacial depend on multiple factors, including age, lifestyle, and medical history. Any before-and-after photos or client testimonials featured on this website represent individual experiences. They are not intended to guarantee, promise, or represent typical results.

RISK DISCLOSER

All medical aesthetic procedures carry potential risks, side effects, and complications. These will be discussed during your consultation. Clients are encouraged to disclose their full medical history and ask questions before consenting to treatment.

PROVIDER CREDENTIALS

All procedures are performed by licensed medical professionals under the oversight of a qualified medical director.

PRIVACY POLICY

Meraki Skin Clinic complies with Canadian privacy regulations (PIPEDA). Any personal or medical information submitted through our website or booking system is kept confidential and used solely for the purpose of providing services.

EMERGENCY DISCLAIMER

Meraki Skin Clinic does not provide emergency medical services. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.